Tathyastra
Sign in Book a walkthrough

Getting started

From your rate sheet to your first day close.

Most properties are running on Tathyastra inside a week. Here is exactly how that week goes, and what we will ask you for.

The week

Five steps, and we do most of them.

A walkthrough

Forty minutes on a call or at your property. We put your own rooms and rates on screen and take a booking through to a settled bill, so what you are judging is your own property, priced the way you price it.

We build your property

Send us your rate sheet, your room list and your tax details. We enter the room types, the rooms, the plans, the prices for every season and the people who will be using it. You look it over and tell us what is wrong.

Your travel sites are connected

We match every room and plan to the ones already selling on Booking.com, Expedia, Agoda and anywhere else you list. Nothing goes live until the prices on the sites match the prices in front of you.

A day of training

Reception, housekeeping, the restaurant and whoever keeps the books, each learning their own screens. Most people are comfortable inside an hour, because there is only one screen for each thing they do.

You go live, with us on the line

We pick a quiet morning. Your first day close happens with one of us on the phone, and we stay close for the first fortnight while the questions are still arriving.

What we will ask you for

Five things, most of which you already have.

If you can put your hands on these before the walkthrough, we can usually have your property built by the end of the same week.

  • Your rate sheet, in whatever shape it lives in today.
  • A list of rooms with their types, and how many people each sleeps.
  • Your VAT registration and the service charge you apply.
  • The names of the people who will use it, and what each of them should be able to see.
  • Access to your travel site accounts, so we can match the rooms up.

A spreadsheet is fine. A photograph of a printed sheet is fine. We have started from worse.

Switching over

Your future bookings come with you.

Whatever you are on today, the reservations that have already been taken get entered before you go live, so nobody arrives to a room that Tathyastra has never heard of.

  • Guests already staying are opened as in-house, with their bill so far.
  • Bookings for future dates are entered at the price they were sold at.
  • Your old system stays readable for as long as you want it, for last year's figures.
  • We pick the switchover date together, and it is never a Friday.
Open wooden doors leading onto a terrace with a chair and a view over green hills

Once you are live

You can always reach a person.

Office hours

Sunday to Friday, 10:00 to 18:00. Call, message, or use the help link inside the app so your message arrives with your property already attached.

Out of hours

Anything that stops you taking a booking or settling a bill reaches us whatever the time. A question about a report waits for the morning.

Changes and additions

New room, new plan, new season, new member of staff. Do it yourself in a minute, or send it to us and we will do it for you.

Your information

It is yours, and it stays yours.

You can take it with you

Guests, bookings, bills and statements can be exported whenever you want, with no phone call required and no charge for asking.

Only your people see it

Your property is separate from every other property on Tathyastra, and each member of your staff sees only the screens you have given them.

Copies are kept safe

We keep regular backups, so a mistake on a Tuesday afternoon is something we can put right for you.

Nothing is sold on

Your guests, your rates and your figures are used to run your property and for nothing else, ever.

Questions we get asked

Straight answers.

What does it cost?

A monthly fee for the property, with no cut of your bookings and no charge per room sold. We quote after the walkthrough, once we have seen how many rooms you run and what you want connected, so the number we give you is the number.

Do we need new computers?

No. Anything with a web browser and an internet connection will run it, and the same system works on a phone for anybody who is not sitting at the desk.

What if the internet drops?

Tathyastra needs a connection, so a phone hotspot is worth having behind the desk. When you come back online everything is exactly where you left it, and the travel sites catch up on their own.

Can we keep using our current channel manager?

You can, and plenty of properties do at first. Distribution is included with Tathyastra though, so most people move it across once they see the rates and availability travelling on their own.

We run more than one property. Does that work?

Yes. Each property keeps its own rooms, rates, staff and books, and you can move between them without signing out.

Can we see it before we decide?

That is what the walkthrough is for. Bring your rate sheet and the booking that always causes trouble, and we will run it in front of you.

Shall we look at your property?

Tell us a little about it and we will find forty minutes that suits you.

Book a walkthrough Take the tour